Incidents and Problems Management Procedure
The objective of the Incidents and Problems Management Procedure is to describe general steps for incident and problem management regardless of the system and technology platform used.
IT Operation and Maintenance Policy
IT Operation and Maintenance Policy is designed to provide a common framework for all operational activities carried out in the IT Department, consistent with company policies and best practices.
Protection Against Malicious Software Policy
The purpose of the Protection Against Malicious Software Policy is to capture the requirements of the Company regarding controls preventing, detecting, suppressing and countering malicious software.
System Operations Standard
This System Operations Standard is aimed at IT Operations processes rather than normal end user activities and addresses IT requirements which must be incorporated into system deployment, system support, system security, data backup and recovery, and removable media processes.
Capacity Management Policy
Adequate Capacity Management Policy must be defined and implemented at the Company, in order to be possible to correctly monitor the performance of the existing or future Company systems, to forecast their future evolution and identify possible bottlenecks.
