Firewalls Administration Procedure
The main objective of the Firewalls Administration Procedure is to provide clear rules and guidelines for the design, operation and support of firewalls within Company.
Incident Management Procedure
The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Incidents and Problems Management Procedure
The objective of the Incidents and Problems Management Procedure is to describe general steps for incident and problem management regardless of the system and technology platform used.
IT Operation and Maintenance Policy
IT Operation and Maintenance Policy is designed to provide a common framework for all operational activities carried out in the IT Department, consistent with company policies and best practices.
Protection Against Malicious Software Policy
The purpose of the Protection Against Malicious Software Policy is to capture the requirements of the Company regarding controls preventing, detecting, suppressing and countering malicious software.
