The objective of this Service Level Agreement is to state those services provided by IT Department to all Client Departments and any guidelines, parameters and procedures to be followed between IT Department and Client Department.
This System Operations Standard is aimed at IT Operations processes rather than normal end user activities and addresses IT requirements which must be incorporated into system deployment, system support, system security, data backup and recovery, and removable media processes.
Adequate Capacity Management Policy must be defined and implemented at the Company, in order to be possible to correctly monitor the performance of the existing or future Company systems, to forecast their future evolution and identify possible bottlenecks.
The purpose of this Business Continuity Plan Procedure is to provide an effective, fit-for-purpose, predefined and documented framework and process to enable the Business Continuity Management of the Company’s Mission Critical Activities and their dependencies.
The objective of the Backup and Restore Procedure is to set in place strategies to ensure the secure backup and recovery of important operations data that is stored on the dedicated tape libraries.
