Recording of Telephone Conversations Policy
The Recording of Telephone Conversations Policy governs the admissibility, procedures, responsibilities and authorities that apply to the recording, retention, reproduction and archiving of telephone conversations.
This policy applies to all employees of the Company in the country. Where referenced “employee” or “staff” in this policy, internal and external employed personnel is meant.
CONTENT
1. OVERVIEW
1.1 PROCEDURE OWNER
1.2 CLASSIFICATION
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.5 OBJECTIVES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. ADMISSIBILITY OF RECORDED TELEPHONE CONVERSATIONS
3.1 OVERVIEW
3.2 RECORDING OF TELEPHONE CONVERSATIONS OF AND/ OR WITH EMPLOYEES WORKING IN TRADING AND TRADING-RELATED AREAS
3.3 RECORDING OF TELEPHONE CONVERSATIONS OF EMPLOYEES WITH DIRECT TELEPHONE CONTACT TO CLIENTS IN ORDER TO IMPROVE TELEPHONE SERVICE, TRAIN EMPLOYEES AND SETTLE COMPLAINTS
3.4 EXCEPTIONAL RECORDING
3.5 RECORDING OF TELEPHONE CONVERSATIONS TO SUPPORT AN INVESTIGATION
4. INFORMING THE OTHER PARTY
4.1 RECORDING A TELEPHONE CONVERSATION WITH THE OTHER PARTY’S CONSENT
4.2 RECORDING A TELEPHONE CONVERSATION WITHOUT THE OTHER PARTY’S CONSENT
4.3 SPONTANEOUS INFORMATION OBLIGATION
5. INFORMING EMPLOYEES
6. RECORDING
6.1 RECORDING EQUIPMENT
6.2 RESPONSIBLE RECORDING ORGANIZATIONAL UNIT
6.3 RETENTION PERIOD
7. ACCESS TO RECORDED CONVERSATIONS
8. CONFIDENTIALITY
9. ASSURANCE OF RECORDING OF ANY ELECTRONIC AND/ OR AUDIO COMMUNICATION
10. EXCEPTIONS
11. FINAL CONSIDERATIONS
11.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
11.2 DOCUMENT REVISION
Pages: 12
Related Products:
Risk Management Bundle
€799.00
This bundle contains all the products listed in the Risk Management section. Take advantage of the 25% OFF when buying the bundle!
Risk Management Bundle
€799.00
This bundle contains all the products listed in the Risk Management section. Take advantage of the 25% OFF when buying the bundle!
Capacity Management Policy
€49.00
Adequate Capacity Management Policy must be defined and implemented at the Company, in order to be possible to correctly monitor the performance of the existing or future Company systems, to forecast their future evolution and identify possible bottlenecks.
Capacity Management Policy
€49.00
Adequate Capacity Management Policy must be defined and implemented at the Company, in order to be possible to correctly monitor the performance of the existing or future Company systems, to forecast their future evolution and identify possible bottlenecks.
Information Security Training Strategy
€49.00
The Information Security Training Strategy was developed by the Company as a tool to prepare for and implement the internal security training and awareness program.
Information Security Training Strategy
€49.00
The Information Security Training Strategy was developed by the Company as a tool to prepare for and implement the internal security training and awareness program.
Review Recording of Telephone Conversations Policy.
You must be logged in to post a review.