Software Patches Management Procedure
The Software Patches Management Procedure defines the procedure of software upgrade and patches installation. It is applicable to IT department and more specific to the software under responsibility of IT department:
a. Operating System: Microsoft Windows Server XX;
b. Applications: All Microsoft Server/Desktop type applications under administration and support of IT System Administrators;
c. Hardware: All hardware devices under support of IT department;
d. 3-rd party software under administration of IT department.
The categories above include both security and functional patches.
This procedure is applicable only to software/hardware directly used in production or whose modification may impact production processes.
CONTENT
1. OVERVIEW
1.1 PROCEDURE OWNER
1.2 CLASSIFICATION
1.3 APPLICABLE REGULATIONS
1.4 RELATED [COMPANY] NORMS AND PROCEDURES
1.5 OBJECTIVES
1.6 AUDIENCE AND SCOPE
1.7 DOCUMENT SUPPORT
2. DEFINITIONS & ABBREVIATIONS
3. TYPES OF PATCHES
3.1 PATCHES VERSIONS SUPPLY
3.2 PATCHES CLASSIFICATION
4. TESTING AND DEPLOYMENT PHASE
4.1 GOALS OF TESTING
4.2 TESTING PROCESS
4.3 PRE-INSTALL ACTIVITIES
4.4 PATCH INSTALLATION
4.5 TEST INTENDED PURPOSE
4.6 TEST PRIMARY USES
4.7 TEST SECONDARY USES
4.8 TESTING PATCH BACK OUT
4.9 APPROVING DEPLOYMENT
5. EXCEPTIONS
6. FINAL CONSIDERATIONS
6.1 DISCIPLINARY ACTIONS AGAINST PROCEDURE VIOLATION
6.2 DOCUMENT REVISION
7. APPENDIX A – SOFTWARE PATCHES INSTALLATION TEST REPORT
7.1 PATCH ANALYSIS
7.2 PATCH REPORT
Pages: 16
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