Please find below the answers to your most common questions related to our services
How will I receive my order?
The purchasing process on our website is automatic – once the payment is processed and confirmed, you will automatically receive the download link(s) in your customer account, from where you will be able to download your documents.
In case of issues, please contact us immediately at
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and we will investigate your order within one working day.
What is the format of the files? Are they editable with ease?
All the products posted on our website are created with Microsoft Office 2016 and they are free to be edit by you after purchase using Word and Excel, in order to meet your Company’s needs.
How often do you update the products to incorporate latest technology changes?
We review all the products on a yearly basis, but in case some of them require faster update we will proceed to do so. Once you have purchased a product, you will have access to the new updated document immediately, by accessing the download link in your customer account.
Why do you have several versions of the same product?
Our customers are playing on different markets and have different requirements (either complexity of IT requirements, regulatory, etc.). This is why we are offering in some cases several options for our client to choose, in order to best fit the needs of the Company.
Can I ask you for a new policy/ procedure which is not listed on your website?
Yes, we can inquire with our team of specialists and see if we can make such a product available for you. Feel free to write us an email at
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containing details about what you would require, and we will provide feedback within 1-2 business days.
Please consider that in these cases the price of the product might differ compared to the ones posted on the website, due to additional effort required from our side. We will provide you an offer including price and deadline for the new product.
What is the difference between policy and procedure?
Procedures and policies connect a company’s targets and its internal operations. They can come in the form of step-by-step guides, comprehensive guidelines or even just general values that should be adhered to.
Policies tend to be a little more general than procedures. Policies often cover the company’s rules. They focus on behavioural guidelines and usually provide an explanation on why such rules exist and how they benefit the company, its employees, its clients or customers.
Procedures are usually more specific. They tend to focus on specific tasks and are put in place to ensure the company’s work is completed to the highest standards, with that all-important consistency. In order to be effective, procedures have to be accessible and easy to follow for the whole team – this includes current employees and anyone you may hire in the future. To ensure everything is clear and understandable, examples are often provided.
How is your policy manual different from the free templates I can find on the Internet?
As in any aspect of life, you get what you pay for. Usually, the free templates available on Internet are generally of little value, whereas the ones that we offer are customized specifically based on experience of our team and inside knowledge of business and audit requirements.
Also, please consider that we do not provide to you “empty templates” with a lot of spcaes to be filled in, but we include real case information to help you put each policy or procedure in an appropriate context.
What forms of payment do you accept?
For the payment processing, we are currently working with Stripe and Paypal. As such, we are able to accept all major forms of credit and debit cards.
What types of discounts do you offer?
We offer a 5% discount at the time of purchase for the orders over 300 EUR. The discount will be automatically applied to your purchase in the shopping cart, before entering the payment details.
Also, we offer a 25% discount when purchasing all the products from a category (i.e. Bundle products) listed on our website. After purchase, you will have available all the download links to get access to all the documents from the respective category.
How can I get an invoice for the purchased products?
There is an automatic process implemented at the time of purchase, and one of the outputs is to provide you per email the invoice associated to your purchase. Moreover, you can download the invoice at any time from your client account on our website.
