Operations Management

The objective of the Incidents and Problems Management Procedure is to describe general steps for incident and problem management regardless of the system and technology platform used.

The objective of this standard is to define the configuration to be met by all servers owned or managed by Company that are located outside of the firewalls. The standards…

IT Operation and Maintenance Policy is designed to provide a common framework for all operational activities carried out in the IT Department, consistent with company policies and best practices.

This objective of this standard is to document the security requirements for Windows SQL Server Configuration.

The main purposes of the Monitoring of System Use Policy is to maintain the confidentiality, integrity and availability of information processing and communication services, to detect failures and unauthorized activities…

The objective of the Network Security Policy is to ensure the security of data transfers across Company’s networks and that an adequate level of security exists to protect the network…

This IT Risk Standard details the requirements with respect to Network Security. It addresses requirements which must be incorporated into the Company network design, in order to mitigate risks associated…

This standard documents the security requirements for network security including router and switch configuration to assist in the protection of business critical Company assets and information from accidental loss or…

The purpose of the Protection Against Malicious Software Policy is to capture the requirements of the Company regarding controls preventing, detecting, suppressing and countering malicious software.